FREQUENTLY ASKED QUESTIONS

What Delivery Options Do We Provide


Royal Mail 1st Class delivery service. Unfortunately we cannot provide International Shipping as restrictions can often result in items failing to be delivered successfully.




When Will I Receive My Order


We aim to dispatch all orders the next day, and the same day if placed before 3pm. Please allow 2-3 days for your order to arrive. If your order has not arrived, contact us by email at tw@tailoredcommercials.co.uk For non-UK orders, please allow up to 25 working days, as there may be delays in the customs office of your country.




How Do I Cancel My Order?


To cancel your order please email us at tw@tailoredcommercials.co.uk - Please note, if your order is already with the courier – you can return the unused goods to us and you will be given a full refund (exc. postage costs).




The Item I'm Looking For Is Out Of Stock


We aim to always keep our products in stock and as a manufactuer of our own e-liquids it won't be long until we're all stocked up. Occasionally we will run ‘pre-orders’ on certain items.




I Have Received My Order But I'm Not Happy With My Items, What Should I Do?


If, for any reason you aren’t happy with your items, please get in touch with our ‘Customer Service’ team to discuss via tw@tailoredcommercials.co.uk - your happiness is our top priority!





We have the most rigorous privacy and confidentiality controls in the business. We will never share your details with anyone and all communications are covered by our privacy policy. Please click here for details.

 

 

 

 

COPYRIGHT © 2018 THE CUSTARD COMPANY, ALL RIGHTS RESERVED